Frequently asked questions.
Short, honest answers about how we work. If yours is missing, ask us.
About us
What does UTC Bilişim do?
UTC Bilişim is an İstanbul-based company that designs, builds and supports telephony integrations: CRM and ERP links, IVRs, automated dialers, custom reporting and AI voice agents on 3CX, Yeastar and Asterisk.
Who do you work with?
Resellers, MSPs and system integrators who need custom work for their customers, and businesses that want a specific thing from their phone system.
Do you work outside Türkiye?
Yes. We deliver remotely, in English and Turkish, with working hours that overlap Europe, the Middle East and the US East Coast morning.
Working with us
Can you deliver white-label?
Yes. We can work in the background or alongside you, under your brand. You stay the customer's first contact.
How is a project priced?
You receive a written scope and a fixed price before any build starts.
How long does an integration take?
It depends on the scope. Small integrations are quick, larger ones take longer. You get a timeline in the written scope.
Do you provide support after go-live?
Yes. Support after go-live is part of how we work, and the terms are agreed in the scope.
Will we receive documentation?
Yes. Every delivery comes with documentation covering architecture, deployment, use and operation.
Do you sign an NDA?
Yes, we are happy to work under NDA.
How do we start?
Send a few lines about your platform and goal through the contact form, or call +90 216 709 48 18. An engineer will reply.
Technical
Which PBX platforms do you work with?
Our core platforms are 3CX, Yeastar and Asterisk, including FreePBX. We also work with FreeSWITCH and ASTPP.
Can you build something that is not on your website?
Often yes. We start from what you need rather than from a product list, and we will tell you honestly if it is not a good fit.
Do you build AI voice agents?
Yes. Our Botsips platform runs AI voice agents over SIP and connects to common phone systems.
Can you integrate with our CRM or ERP?
Any system with an API or database access, including in-house software.
Related
For resellers
White-label PBX integration for resellers, MSPs and system integrators: CRM, IVR, dialers, reporting and AI voice agents on 3CX, Yeastar and Asterisk.
Learn more →CRM and ERP integration
Connect your PBX to your CRM, ERP or accounting system: screen-pop, call logging, click-to-call and CRM-aware routing on 3CX, Yeastar and Asterisk.
Learn more →IVR and AI voice agents
Custom IVR development and AI voice agents for 3CX, Yeastar and Asterisk: self-service menus, payment approval calls and phone assistants.
Learn more →Tell us what you want the call to do.
Send a few lines about your platform and goal. You'll hear back from an engineer, not a sales bot.
- +90 216 709 48 18
- Göztepe Mah. Bağdat Cad. Tepegöz Sok. No:1 İkar Plaza Kat:3 D:8, 34730 Kadıköy / İstanbul
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